Refund policy

At Pak Grocery & Halal Meat, we want every customer to be satisfied with their purchase. If you are not completely satisfied, we are here to help.

1. Return & Exchange Eligibility

We accept returns and exchanges for both defective and non-defective products within 30 days of the delivery date.
To be eligible for a return or exchange:

  • The item must be returned within 30 days of delivery.
  • The item must be in new or slightly used condition.
  • The item should be returned in its original packaging whenever possible.
  •  Proof of purchase (receipt or order confirmation) is required.


2. Fresh & Perishable Items

Due to food safety regulations, fresh and perishable items, including fresh produce, meat, seafood, dairy products, frozen foods, and bakery items, are generally not eligible for return once delivered.
However, if a fresh or perishable item arrives:

  •  Damaged,
  •  Defective,
  •  Spoiled, or
  •  Incorrectly supplied,


please contact us within 24 hours of delivery. We will review the issue and may provide a replacement, exchange, store credit, or refund.

3. Non-Perishable Items

Non-perishable products may be returned or exchanged within 30 days of delivery provided they meet the eligibility requirements listed above.
Returns and exchanges are accepted for both defective and non-defective items.

4. Damaged, Defective, Missing, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please notify us within 24 hours of delivery.
After verification, we will provide one of the following remedies:

  •  Replacement product,
  •  Exchange,
  •  Store credit, or
  •  Refund to the original payment method.


5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request.
Approved refunds will be processed to the original payment method within 3–5 business days, depending on your payment provider.
Store credit may be offered as an alternative when appropriate.

6. Exchanges

We accept exchanges for both defective and non-defective products within 30 days of delivery.
Exchanges are subject to product availability. If a replacement item is unavailable, a refund or store credit may be issued instead.

7. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, spoiled, or supplied incorrectly:

  •  Fresh produce
  •  Fresh meat and poultry
  •  Seafood
  •  Dairy products
  •  Frozen foods
  •  Bakery items
  •  Any other perishable food products


8. How to Request a Return or Exchange

To start a return, refund, or exchange request, please contact our customer support team with:

  •  Your order number
  •  A description of the issue
  •  Photos of the product (if damaged, defective, or incorrect)


We will review your request and provide instructions for the next steps.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team for assistance.